FAQ

Shipping

DUE TO COVID-19 OUR SHIRT PRODUCTION TIME IS CURRENTLY BETWEEN 6 to 7 BUSINESS DAYS. Thank you for your support and understanding during this time.

Orders are shipped via USPS generally within 3-5 business days (excluding holidays) after we receive your order (orders after 4pm EST time will be counted as next day). Once shipped, your order can take between 3-5 business days for USPS to deliver your package if there are no delays. When your order is shipped, you will receive an email with a tracking number you can use to monitor its progress.

During the holidays, shipping may be delayed, so please order with extra time in mind. Shipping may also be delayed sometimes due to things out of our control (storms, etc).

INTERNATIONAL ORDERS
International orders range from 1-4 weeks for delivery. We are also not liable for any international custom/duty tax. Before ordering, please check with your country regarding your customs taxes as we cannot control these things.

LOST/DAMAGED SHIPMENTS

USPS failures are not the fault of Konfetti By Karina and do not reflect how we treat our customers. What happens after the shipment leaves our warehouse is out of our control. If your shipment is sent without insurance, Konfetti By Karina are not responsible for lost, stolen or undelivered packages. We are unable to replace or reship items purchased without insurance. If you want to purchase insurance you may do so by selecting priority delivery.

Returns & Refunds

Konfetti by Karina does not accept returns, exchanges, or cancellations (after 2 hours of order) due to all items are made to order and set up once an order is placed. But please contact us if you have any problems with your order.

Since all of our products are made to order, all sales are final. We do not offer refunds or exchanges unless items are damaged by Konfetti by Karina. If you have a question regarding sizing, please contact us before ordering. Sizing issues will not be refunded, we ask customers to double check orders to confirm all sizes and colors before checkout.

Any items sent back with no noticed and will be declined and sent back to the sender.​

Thank you for shopping with us!

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Konfetti BY KARINA